For nearly two decades, Sunnyside Title has provided professional title services for residential and commercial real estate transactions in Hackensack, NJ. Their commitment to exceptional customer service is at the heart of their business as they guide clients through their property deals.
But when frequent phone and Internet outages began to disrupt their business, Sunnyside Title knew they needed a new, reliable communication solution.
With RingSquared’s Internet, SD-WAN for failover backup, and business voice services, Sunnyside Title now enjoys uninterrupted connectivity to serve their clients without delays or downtime.
No More Service Disruptions: RingSquared Resolves Connectivity Failures
After 19 years in business, and with over 30 years of experience, Sunnyside Title knows that communication is key during real estate transactions. Their ability to answer calls and emails is crucial for providing peace of mind to their clients.
“If somebody calls up, we have someone answering the phones right away. And the emails too – communication and our customer service, we take pride in that,” says Sarah Viggiano, Post Closer at Sunnyside Title.
But several years ago, they started having persistent trouble with the phone lines. Clients couldn’t reliably reach them, and it would take days for the phone company to resolve the problem.
“We were having a really hard time with our phones. Anytime there was an issue, it could take days for somebody to get back to me. It wasn’t like we were getting the issue solved right there, and there were ongoing issues.”
At that point, Sunnyside Title started the search for a better solution.
The Value of Real-time Service & Support
Viggiano and the Sunnyside Title team knew it was time to switch providers, so they turned to another trusted New Jersey-based company.
Headquartered in Mahwah, NJ, RingSquared has provided business voice and data services for over 30 years. Understanding Sunnyside Title’s need for uninterrupted availability, RingSquared implemented a multi-product approach to improve their phone and Internet performance.
Adding SD-WAN for Always-on Connectivity
The primary component for Sunnyside Title was to install RingSquared Internet and SD-WAN to provide real-time failover for their data connectivity. Now that they have two simultaneous Internet connections, they can ensure that when one connection drops, their SD-WAN will seamlessly switch to the other network without any disruption.
Recently, Viggiano received a notification from their other Internet provider that their service was down and they were sending someone to fix it. “You’re getting a down notification, but it’s actually still up because, in real time, we switched to the other Internet.”
“In case the first one goes down,” explains Viggiano,” then we have the backup one, and that’s why we never had any issues.”
Getting Flexible Solutions for a Growing Team
Along with reliable Internet, RingSquared’s voice services have provided Sunnyside Title with business voice services and flexible call routing solutions.
With their local business number set up for simultaneous ring, any call into the company will instantly ring all phones so the call is quickly answered by the first available team member.
RingSquared’s support team is also readily available to assist with any necessary updates, including adding new team members or changing routing configurations, as Sunnyside Title continues to grow.
RingSquared Provides Peace of Mind, Backed by 24/7 Support
Sunnyside Title now operates with the comfort that comes from knowing they have reliable business connectivity and support in place.
With a US-based support team that’s available 24/7/365, RingSquared keeps every client running.
“They are an amazing company with great customer service and wonderful employees who care about their clients. I never have to worry about any issues with the service because of the backup SD-WAN,” Viggiano shares.
Looking ahead, Sunnyside Title is confident that their business will continue to provide their clients with the exceptional service they’re known for — now powered by RingSquared.
