Data Integrations

AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed

CRM – Customer Relationship Management, or a company’s way of managing relationships and interactions with customers and leads

Salesforce – Cloud-based software for customer relationship management (CRM), Salesforce offers a suite of applications for customer service, marketing, and more

Integration – The process of pulling data from other programs into Dial800, or pushing Dial800 data into other programs

Open API Framework – An API (Application Programming Interface) is the set of requirements that control how one application communicates with another; our open API framework allows you to interface other programs, like your sales information in Netsuite or campaign information from Google Ads, into Dial800 or pull Dial800 data into those programs

Knowledge Base Library

• UCaaS & CCaaS Solutionsexpand_more42 Articles

  • UCaaS & CCaaS Phone Options 5 Articles
    • MaxUC for Desktop
    • Using MaxUC Mobile
    • Supported UCaaS Phones
  • CommPortal 9 Articles
    • Commportal for End Users
    • Logging into CommPortal
    • Setting Up Your CommPortal Auto Attendant
  • Making Calls 5 Articles
    • RingSquared Voice Star Code
    • Verizon Star Codes and Other Calling Features
    • How to Dial International Calls
  • Voicemail 4 Articles
    • Using the Voicemail System
    • Setting up Voicemail to Email
    • How do I Change My Auto Attendant Voicemail & Recording?
  • Admin Permissions & Uses 16 Articles
    • How do I Add and Manage Extensions?
    • How to Change User Voicemail Passwords?
    • How do I Add Voicemail to Email to an Extension?

  • Bandwidth Requirements for VoIP and UCaaS
  • What is e911?
  • Fraud Awareness and Prevention

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• SD-WAN Voice & Dataexpand_more8 Articles

  • Using VeloCloud 5 Articles
    • How do I View my Quality Score?
    • How do I View Source Data?
    • How do I View Destination Data?

  • How do I Sign into VeloCloud?
  • How do I Change my VeloCloud Password?
  • How do I Review our Business Policy?

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• Telecommunications Equipmentexpand_more21 Articles

  • Internet Quality & Troubleshooting 3 Articles
    • Troubleshooting Internet Access
    • Internet is not Working
    • Running an Internet Speed Test
  • Polycom Business Phones 7 Articles
    • Where Can I Find Polycom User Guides?
    • How Do I Transfer Calls on Polycom Phones?
    • How do I Park a Call on a Polycom Phone?
  • Mitel Business Phones 4 Articles
    • How do I Park a call on a Mitel Phone?
    • How do I Retrieve a Parked call on a Mitel Phone?
    • How do I Transfer Calls on Mitel Phones?
  • Digital Fax from RingSquared 4 Articles
    • Installing Digital Fax by RingSquared
    • Using Email to Fax in Digital Fax
    • Using Web to Fax in Digital Fax

  • Managing Call Quality
  • What is an ATA Device?
  • Static vs. Dynamic IP Address

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• CallView360® Call Trackingexpand_more20 Articles

  • Understanding Your Call Tracking Options 3 Articles
    • Key Benefits of Call Tracking
    • Setting Up Call Tracking for Google Ads
    • Setting Up Call Tracking for Digital Marketing
  • Using Dynamic Number Insertion (DNI) 7 Articles
    • What is Dynamic Number Insertion?
    • Setting Up Dynamic Number Insertion
    • Advanced Guide for Dynamic Number Insertion
  • Adding Tags for Data Attribution 2 Articles
    • Overview of Call Tag Types & Features
    • Using Tags to Manage Your Campaign Tracking
  • Creating Your Custom Reports in CallView360® 5 Articles
    • Reporting Options Overview
    • Creating & Managing Reports
    • Navigating the Transformations Settings in Reports

  • What is CallView360®?
  • Call Tracking Quick Start Guide
  • Navigating CallView360®

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• AI Analyticsexpand_more8 Articles

  • Setting Up & Managing Your AI Analytics 4 Articles
    • Setting Up Voice Analytics AI
    • Using Sentiment Rating and Call Scoring
    • Using Call Transcripts
  • Reporting Options for AI Analytics 1 Article
    • Adding Voice Tags to Automated Reports

  • What are AI Analytics?
  • AI Analytics Quick Start Guide
  • Uses for AI Voice Analytics

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• AccuRoute® Call Routingexpand_more18 Articles

  • Setting Up Your Call Flows 7 Articles
    • Building 1-to-1 Routing
    • Building a Ring-To-Group Routing Profile
    • Creating and Managing Groups
  • Key Routing Properties & Features 4 Articles
    • AccuRoute® Call Routing Features
    • Group Properties
    • Routing Properties
  • How to Manage Your Call Queues 4 Articles
    • Call Queue Options & Management
    • Call Queue Properties 
    • Adding a Call Queue to Routing Profiles

  • What is AccuRoute®?
  • Call Routing Quick Start Guide
  • Navigating AccuRoute®

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• Data Integrationsexpand_more16 Articles

  • Using RoundTrip® Integrations 2 Articles
    • What is RoundTrip®?
    • RoundTrip® Submission Data
  • Integrating Your Data with Real-Time Events 4 Articles
    • What Are Real-Time Events?
    • Setting Up Real-Time Events
    • Setting Up Real-Time Events, Advanced Options 
  • Setting Up Your Google Integrations 3 Articles
    • Why Integrate with Google?
    • Setting Up Data Integration For Google Analytics
    • Using Call Data for Call Conversion Goals in Google Ads
  • Setting Up Your HubSpot Integrations 2 Articles
    • Why Integrate with HubSpot?
    • Setting Up Data Integration for HubSpot
  • Setting Up Your Salesforce Integrations 2 Articles
    • Why Integrate with Salesforce?
    • Setting Up Data Integration for Salesforce

  • Benefits of Call Data Integrations
  • Integration Options
  • What Call Data Can You Integrate?

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• RapidRecall® Toll Free Phone Numbersexpand_more5 Articles

  • Picking Your Memorable Toll Free Phone Numbers 2 Articles
    • What Are Toll Free Phone Numbers?
    • Number Properties

  • What is RapidRecall®?
  • Choosing Memorable Vanity Numbers
  • The Power of Dynamic Tracking Numbers

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