Upgraded to cloud-based UCaaS after their old phone system went down, giving the business better voice performance and system reliability.
Uses call routing and number tags to manage complex routing groups for sub accounts; integrates call data to verify monthly used minutes.
Uses UCaaS and cloud-based solutions to improve efficiency and increase functionality across city services and resources.
Uses local tracking phone numbers on regional landing pages & the ability to switch between different outbound phone numbers to serve customers across the state.
Uses tracking phone numbers to measure client marketing campaigns and evaluate ROI. Easily manages client sub accounts, including usernames and passwords, and creates custom reports.
Uses call tracking and routing profiles to increase the effectiveness and performance of direct response marketing campaigns.
Uses UCaaS to easily interconnect a growing workforce across branch locations and remotely through a modern phone system.
Uses bulk tracking phone numbers to measure marketing campaigns. Integrates using RoundTrip® to connect sales data with call tracking.
Routes clients to different call centers based on specified caller criteria using advanced call routing rules and CRM integrations.
Uses consolidated phone system to simplify management & improve voice and data performance across multiple locations with a cloud-based solution.
Uses call tracking and dedicated tracking numbers to measure client marketing campaigns, driving better response rates & higher ROI.
Centralized tracking, number management & call routing for better campaign performance.
Use remote decision routing to check matching contact within CRM system to instantly route the caller to the agent assigned to their matching promotion.
Uses advanced call routing rules in AccuRoute® to create custom routing profiles that connect clients to the right franchise stores and brands.
Uses advanced call routing to connect callers to the right stores and prevent call loss. Uses hundreds of memorable toll free numbers to increase call volume.
Uses DNI to identify top converting paid search ads, landing pages, and keywords to focus marketing spend on the campaigns that generate the most calls.
Uses localized marketing campaigns and routes clients by caller geographic location to connect them with their local dealers.
Uses the inbound call status to easily verify BUSY and RING NO ANSWER call status throughout the day.
Uses location-based call routing to send inbound calls to one of 86 different locations based on closest location to the caller.
Uses monthly call count report to see how many people want to be transferred to a live agent, book an appointment, or want their nearest location.
Uses location-based call routing to send inbound calls to different stores based on the caller’s location.
Uses real-time alerts to automatically trigger an email if a caller to their call center gets a busy signal, ensuring new leads aren’t abandoned.
Uses after-hours call routing that automatically sends alerts based on the type of call so high-priority calls are handled quickly.
Uses RoundTrip® integrations to manage multiple call centers and track call metrics including how many calls were converted to sales by each center.
Uses a Dial800 integration to push call data into Salesforce to auto generate new leads from inbound calls.
Uses call tracking and analytics to identify success of marketing campaigns and make improvements to call handling to increase conversion rates.
Uses inbound call routing with customizable rules that include geo-based matching to send calls to the closest location based on their area code.
Uses advanced call routing to easily manage multiple call distribution flows among agents, including hunt groups which send calls to targets based on priority order.
Uses customized call flows with routing rules based on the time of day, automatically sending inbound calls to different groups and targets for better phone coverage.
Uses zip code routing across the United States and Canada, sending calls simultaneously to multiple locations for faster response times.
Use automated alerts anytime calls go unanswered so that they can divert calls to another group, ensuring no calls are dropped.
Uses KPI dashboards to see key data points including campaigns, call volume, minutes per call, and more.