How do I Transfer Calls on Polycom Phones?
There are three different types of transfers using the Polycom phones.
Blind Transfer
This is a direct transfer to another extension, with no announcement:
- While on an active call, press the Transfer soft key.
- Press the Blind soft key.
- Enter the extension number you would like to transfer to.
- Press the Send soft key.
Attended/Consultative Transfer
This is a transfer to an extension where you announce who is calling:
- While on an active call, press the Transfer soft key.
- Enter the extension number you would like to transfer to.
- Announce the call.
- Press the Transfer soft key.
Direct to Voicemail Transfer
Transfer a call directly to a voicemail box:
- While on an active call, press the Transfer soft key.
- Enter 99, then the extension number you would like to transfer to.
- Press the Send soft key.
- Press the Transfer soft key.
If you have any additional questions about your Polycom phones from RingSquared, please contact the RingSquared support team or call 800-427-Ring.
Connecting a new IP phone? This guide walks you through setting up your new phone and connecting it to RingSquared.