How do I Transfer Calls on Polycom Phones?
There are three different types of transfers using the Polycom phones.
Blind Transfer
This is a direct transfer to another extension, with no announcement.
- While on an active call, press the Transfer soft key.
- Press the Blind soft key.
- Enter the extension number you would like to transfer to.
- Press the Send soft key.
Attended/Consultative Transfer
This is a transfer to an extension where you announce who is calling.
- While on an active call, press the Transfer soft key.
- Enter the extension number you would like to transfer to.
- Announce the call.
- Press the Transfer soft key.
Direct to Voicemail Transfer
Transfer a call directly to a voicemail box.
- While on an active call, press the Transfer soft key.
- Enter 99, then the extension number you would like to transfer to.
- Press the Send soft key.
- Press the Transfer soft key.