Building 1-to-1 Routing
This article walks you through the basic steps for building a 1-to-1 call routing profile in AccuRoute®. 1-to-1 call routing...
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed
Remote Decision – Dial800’s system sends a request to an optional web endpoint and the endpoint responds indicating what the next routing action should be
Remote Dial – Dial800’s system sends a request to an optional web endpoint and that external endpoint responds with a specific routing phone number for the call
Routing Profiles – How the Dial800 software will route a call, based on a number of pre-selected rules you set including caller location, time, call volume, and more
Routing Rules – AccuRoute® includes more than 20 pre-configured routing rules you can select to customize your routing profiles