Setting Up Your Call Flows

AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed

Remote Decision – Dial800’s system sends a request to an optional web endpoint and the endpoint responds indicating what the next routing action should be

Remote Dial – Dial800’s system sends a request to an optional web endpoint and that external endpoint responds with a specific routing phone number for the call

Routing Profiles – How the Dial800 software will route a call, based on a number of pre-selected rules you set including caller location, time, call volume, and more

Routing Rules – AccuRoute® includes more than 20 pre-configured routing rules you can select to customize your routing profiles

Knowledge Base Library

• UCaaS & CCaaS Solutionsexpand_more42 Articles

  • UCaaS & CCaaS Phone Options 5 Articles
    • MaxUC for Desktop
    • Using MaxUC Mobile
    • Supported UCaaS Phones
  • CommPortal 9 Articles
    • Commportal for End Users
    • Logging into Commportal
    • How do I Manage my Phone Status?
  • Making Calls 5 Articles
    • RingSquared Voice Star Code
    • Verizon Star Codes and Other Calling Features
    • How to Dial International Calls
  • Voicemail 4 Articles
    • Using the Voicemail System
    • Setting up Voicemail to Email
    • How do I Change My Auto Attendant Voicemail & Recording?
  • Admin Permissions & Uses 16 Articles
    • How do I Add and Manage Extensions?
    • How to Change User Voicemail Passwords?
    • How do I Add Voicemail to Email to an Extension?

  • Bandwidth Requirements for VoIP and UCaaS
  • What is e911?
  • Fraud Awareness and Prevention

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• SD-WAN Voice & Dataexpand_more8 Articles

  • Using VeloCloud 5 Articles
    • How do I View my Quality Score?
    • How do I View Source Data?
    • How do I View Destination Data?

  • How do I Sign into VeloCloud?
  • How do I Change my VeloCloud Password?
  • How do I Review our Business Policy?

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• Telecommunications Equipmentexpand_more14 Articles

  • Polycom Business Phones 7 Articles
    • Where Can I Find Polycom User Guides?
    • How Do I Transfer Calls on Polycom Phones?
    • How do I Park a Call on a Polycom Phone?
  • Mitel Business Phones 4 Articles
    • How do I Park a call on a Mitel Phone?
    • How do I Retrieve a Parked call on a Mitel Phone?
    • How do I Transfer Calls on Mitel Phones?

  • Managing Call Quality
  • What is an ATA Device?
  • Static vs. Dynamic IP Address

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• CallView360® Call Trackingexpand_more20 Articles

  • Understanding Your Call Tracking Options 3 Articles
    • Key Benefits of Call Tracking
    • Setting Up Call Tracking for Google Ads
    • Setting Up Call Tracking for Digital Marketing
  • Using Dynamic Number Insertion (DNI) 7 Articles
    • What is Dynamic Number Insertion?
    • Setting Up Dynamic Number Insertion
    • Advanced Guide for Dynamic Number Insertion
  • Adding Tags for Data Attribution 2 Articles
    • Overview of Call Tag Types & Features
    • Using Tags to Manage Your Campaign Tracking
  • Creating Your Custom Reports in CallView360® 5 Articles
    • Reporting Options Overview
    • Creating & Managing Reports
    • Navigating the Transformations Settings in Reports

  • What is CallView360®?
  • Call Tracking Quick Start Guide
  • Navigating CallView360®

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• AI Analyticsexpand_more8 Articles

  • Setting Up & Managing Your AI Analytics 4 Articles
    • Setting Up Voice Analytics AI
    • Using Sentiment Rating and Call Scoring
    • Using Call Transcripts
  • Reporting Options for AI Analytics 1 Article
    • Adding Voice Tags to Automated Reports

  • What are AI Analytics?
  • AI Analytics Quick Start Guide
  • Uses for AI Voice Analytics

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• AccuRoute® Call Routingexpand_more18 Articles

  • Setting Up Your Call Flows 7 Articles
    • Building 1-to-1 Routing
    • Building a Ring-To-Group Routing Profile
    • Creating and Managing Groups
  • Key Routing Properties & Features 4 Articles
    • AccuRoute® Call Routing Features
    • Group Properties
    • Routing Properties
  • How to Manage Your Call Queues 4 Articles
    • Call Queue Options & Management
    • Call Queue Properties 
    • Adding a Call Queue to Routing Profiles

  • What is AccuRoute®?
  • Call Routing Quick Start Guide
  • Navigating AccuRoute®

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• Data Integrationsexpand_more16 Articles

  • Using RoundTrip® Integrations 2 Articles
    • What is RoundTrip®?
    • RoundTrip® Submission Data
  • Integrating Your Data with Real-Time Events 4 Articles
    • What Are Real-Time Events?
    • Setting Up Real-Time Events
    • Setting Up Real-Time Events, Advanced Options 
  • Setting Up Your Google Integrations 3 Articles
    • Why Integrate with Google?
    • Setting Up Data Integration For Google Analytics
    • Using Call Data for Call Conversion Goals in Google Ads
  • Setting Up Your HubSpot Integrations 2 Articles
    • Why Integrate with HubSpot?
    • Setting Up Data Integration for HubSpot
  • Setting Up Your Salesforce Integrations 2 Articles
    • Why Integrate with Salesforce?
    • Setting Up Data Integration for Salesforce

  • Benefits of Call Data Integrations
  • Integration Options
  • What Call Data Can You Integrate?

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• RapidRecall® Toll Free Phone Numbersexpand_more5 Articles

  • Picking Your Memorable Toll Free Phone Numbers 2 Articles
    • What Are Toll Free Phone Numbers?
    • Number Properties

  • What is RapidRecall®?
  • Choosing Memorable Vanity Numbers
  • The Power of Dynamic Tracking Numbers

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