Reporting Options Overview
Your call tracking data can show you inbound calls, sales from those calls, where people are calling from, which marketing...
Creating & Managing Reports
This article walks you through the basic steps for setting up and managing a report in order to see key...
Navigating the Transformations Settings in Reports
When setting up a report in CallView360®, you can use Transformations to manually override how the data originally appears, changing...
Setting up KPI Dashboards
This article walks you through the basic steps for setting up a customized dashboard in CallView360® in order to see...
Using CallView360®’s Built-in Analytics
This article walks you through the basic steps for using the built-in analytics tools in CallView360® so you can quickly...
Call Analytics – The data points and caller ID information that allows you to analyze calls and run reports
Call Tracking – The process of using static and dynamic numbers, along with tagging a call with identifying information so you know which campaign led to the call and can attribute it correctly in your campaign reporting
CallView360® – Dial800’s proprietary tracking tools for analyzing and reporting your customer communication data
Digital Marketing – Online marketing, instead of traditional print advertising or TV and radio ads, include pay per click, search ads, retargeting campaigns, social media, email marketing, and more
ROI – Return on Investment, or how much revenue was generated compared to the cost of the investment
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