MaxUC Mobile is a flexible phone tool with apps for Apple and Android phones.
DOWNLOAD AND INSTALL THE APP
Apple App Store Download
- Download MaxUC in Google Play or iTunes and touch Install to download the app to your device. Check the Terms & Conditions and touch Accept & Continue.
- Tap Open on the app and select Magna5 East or Magna5 West as your Carrier. Enter your Company CommPortal Phone Number and Password and tap Log in.
- If you want to have the ability to switch calls to your own cellular network (for example, if you move to an area with poor Wi-Fi connection during a call made on MaxUC Communicator) enter your own mobile phone number and tap Continue
EXPLORING MAXUC COMMUNICATOR
MaxUC Communicator for Mobile is like having your desk phone on your mobile. You can make and receive calls, hold calls, transfer calls, and make three-way calls. You can even push and pull calls from your phone to other twinned devices, mid-call.
You can also use MaxUC Communicator to send messages to other people in your corporate directory who are using MaxUC Communicator (on any device).
MaxUC Communicator uses the Wi-Fi, broadband, or mobile data services available, so you can make and receive calls without using your mobile minutes. Tap on the Menu icon, or swipe right on the screen, to view the MaxUC Mobile menu.
To make a call, select the Dialer tab and enter the number you are calling into the MaxUC dialer, or simply tap on the contact and touch the number you would like to use to call the contact.
When someone calls your UCaaS number, the MaxUC Communicator app offers you the choice to accept or reject the call.
Depending on the other services you have from Magna5 you may also see the incoming call on your desk phone, on your desktop, or on a tablet device. You can answer the call on whichever device is most convenient for you.
DURING THE CALL
While a call is in progress you can use the call window to:
- Put the call on hold
- Mute your microphone
- Access the keypad
- Turn on loudspeaker
- Send video
- Switch the call to another device
- Merge calls
- Transfer the call
You may receive another call while you are already on a call. MaxUC Communicator for Mobile gives you the option to:
- Hold the existing call and answer the new call.
- End the existing call and answer the new call.
- Ignore the new call.
If the person you are talking to is also using MaxUC Communicator and your phone has a front-facing camera, you can add video to your call any time.
Click on the Video icon to send your video. The other person will receive a prompt inviting them to switch on their video too. Click on the Video icon at any time to turn off your video feed.
SWITCH THE CALL TO ANOTHER DEVICE
If the call has poor audio due to an unreliable Wi-Fi or mobile data service connection, you can touch the Switch icon and select This device (cellular) to move the call to your regular cell phone. Remember that the call will now start to use your mobile minutes.
Alternatively, you can choose to push the call to another of your devices running MaxUC Communicator, such as your desktop or your iPad. Touch the Switch icon and select Another device to push the call to whichever device is most convenient.
You can also pull calls from your other devices onto your mobile. If a call exists that can be pulled, the MaxUC Communicator menu displays a Call Available to Pull option. Tap this option and follow the on-screen prompts to pull the call from your other device onto your mobile.
TRANSFER THE CALL TO SOMEONE ELSE
Use the Call Transfer icon to send any call to another number. A menu will pop-up allowing you to select a contact, or you can type in a completely new number to transfer the call to. You can also transfer the call to another of your devices that has MaxUC Communicator installed, without having to hang up.
See your full call history by selecting the Call History tab.
Tap the Chat tab to use Instant Messaging. Enter your Chat Address and Password and tap Sign in. You can then select a contact to send an Instant Message to.
From within the chat window, you can start or continue a conversation, send files, call a contact, or add one or more participants to a conversation.
If you have a voice or video message, the Messages tab indicates the number of messages received. Select the Messages tab and tap on a message to listen to it.