This article explains the settings and customizable options for Numbers within AccuRoute®. When setting up and managing your account, refer to this guide for information and helpful settings to keep your inbound call routing running smoothly.
Within AccuRoute, routing profiles define the flow of logic and prompts that an inbound call will progress through when they call your phone number. Those numbers have some properties and settings you will use to determine how calls are handled.
The amount of time, measured in seconds, that AccuRoute attempts to connect the call to each target before moving on to the next target in the group if there is no answer.
Do note that if you set a Ring-No-Answer property on the target its settings will override those set to the number.
Max Call Length
The maximum length a call can be, measured in minutes, before the call is disconnected.
Inactivity Time-Out (Mins)
If text messaging is part of your plan and enabled, this will end the conversation after the specified amount of time, measured in minutes.
Voice Tagging Profile
This optional setting will analyze conversations according to a selected voice tagging profile.
An audio message you create that is played for a caller before being transferred to a target.
An audio message to announce the incoming caller to the target agent.
Do note that if you set the whisper property on the target its settings will override those set on the number.
An audio message that plays when a call cannot be delivered to a target.
An audio file that plays when a call will not be delivered based on the routing profile, for example a call from outside the predefined territory or location.
Explicit Location Consent
An audio file that will play to request consent for location use.
Implicit Location Consent
An audio file that will inform the customer of location use during the call.
Once you understand these settings, you are ready to set up numbers and start routing your inbound calls.