The first time you access your voicemail box while setting up your new RingSquared account, you will be given the chance to record your name and voicemail greeting as part of the initial account setup. If you do not want to record during the account setup, your can choose to skip this step and record your greetings later.
RingSquared Voicemail Box Settings
Each RingSquared UCaaS seat comes with its own voicemail box, accessible online and in the mobile and desktop apps.
In addition to your standard voicemail greeting, you can also choose to record or upload a separate greeting to use outside your business hours or within your business group. These options are found under the More Options menu.
Record Your Greeting
To access your voicemail settings and record your greeting, follow these steps:
Step 1. Log into your account in RingSquared’s online management portal at https://connect.ringsquared.com/
Step 2. On the homepage, go to Your Services and click the Message Settings button.
Step 3. Navigate to the Voicemail Greeting menu, and select the type of greeting you wish to record from the drop-down menu: Extended Absence, Forward All Calls, Personal, System with Name.
Step 4. On each of these options, the Record link will show next to the drop-down box. Click this link.
Step 5. This will pop up the recording tool. To record a new message, go to the Record/Listen Greeting tab to record.
Step 6. When you are done with your recording, click Save.
Upload Your Greeting
If you already have a voicemail greeting recorded, you can upload an audio file instead. Recordings must not be less than 240 seconds long, and must be one of these supported file types:
- G711 WAV (8-bit, ulaw/alaw, mono, 8kHz)
- 16-bit PCM WAV (16-bit, PCM, mono, 16kHz)
Follow these steps to upload your voicemail greeting:
Step 1. Log into your account in RingSquared’s online management portal at https://connect.ringsquared.com/
Step 2. On the homepage, go to Your Services and click the Message Settings button.
Step 3. Navigate to the Voicemail Greeting menu, and select the type of greeting you wish to record from the drop-down menu: Extended Absence, Forward All Calls, Personal, System with Name.
Step 4. On each of these options, the Record link will show next to the drop-down box. Even though you aren’t recording a greeting, click this link.
Step 5. This will pop up the recording tool – click the Upload Greeting option, then click the Choose File button to select the recorded greeting you wish to use.
Step 6. Click Upload and navigate to your chosen file. Click the Upload button, and once your file is uploaded click Save.
Questions for Our Team?
This article walks you through the steps to create your voicemail greeting. If you have any questions about the RingSquared UCaaS not covered here, please contact the RingSquared support team to create an online ticket or call 800-427-Ring.
