What Are Toll Free Phone Numbers?
Business phone numbers often start with 1-800, but do you know why? Toll free numbers often start with the 800...
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed
Agent Queue – The pool of employees ready to take an inbound call
DNIS – The number dialed that triggers the call routing process
Group – A group of target numbers that receive a call in an assigned process, created as part of the agent queue management process
Target – The phone number the call routing delivers an incoming call to