AccuRoute® Call Routing Features
When a customer calls your business, you want to get them to the appropriate destination as quickly as possible. Within...
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed
Agent Queue – The pool of employees ready to take an inbound call
Group – A group of target numbers that receive a call in an assigned process, created as part of the agent queue management process
Routing Profiles – How the Dial800 software will route a call, based on a number of pre-selected rules you set including caller location, time, call volume, and more
Target – The phone number the call routing delivers an incoming call to