AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed
CallView360® – Dial800’s proprietary tracking tools for analyzing and reporting your customer communication data
Keywords – Specified words or phrases tracked using Voice Analytics AI that display as a tag value and are tracked if mentioned during calls
Speech Analytics – Analyzing customer calls and conversations with your agents to gather information for improving customer service and conversion rate
Tag – Custom attributes in Dial800 that are bound to each call record
Value – The results of Voice AI from each call tracked in CallView360®
Voice Analytics AI – Dial800’s artificial intelligence (AI) feature that that analyzes and reports on call content
Voice Tagging Profile – The profiles you create to organize keywords and phrases that you would like to track
-
UCaaS & CCaaS Solutionsexpand_more42 Articles
- UCaaS & CCaaS Phone Options 5 Articles
- CommPortal 9 Articles
- Making Calls 5 Articles
- Voicemail 4 Articles
- Admin Permissions & Uses 16 Articles
-
The New RingSquared UCaaSexpand_more23 Articles
- RingSquared Mobile App 3 Articles
- RingSquared Desktop App 2 Articles
- RingSquared Online Management Portal 5 Articles
- Calling with RingSquared 6 Articles
- RingSquared Voicemail 5 Articles
- Logging Into Your RingSquared Account the First Time
- RingSquared Mobile App Quick Start Guide
- RingSquared Desktop App Quick Start Guide
-
SD-WAN Voice & Dataexpand_more8 Articles
-
Telecommunications Equipmentexpand_more26 Articles
- Yealink VoIP Phones 5 Articles
- Polycom Business Phones 7 Articles
- Mitel Business Phones 4 Articles
- Internet Quality & Troubleshooting 3 Articles
- Digital Fax from RingSquared 4 Articles
-
CallView360® Call Trackingexpand_more20 Articles
- Understanding Your Call Tracking Options 3 Articles
- Using Dynamic Number Insertion (DNI) 7 Articles
- Adding Tags for Data Attribution 2 Articles
- Creating Your Custom Reports in CallView360® 5 Articles
-
AI Analyticsexpand_more8 Articles
- Setting Up & Managing Your AI Analytics 4 Articles
- Reporting Options for AI Analytics 1 Article
-
AccuRoute® Call Routingexpand_more18 Articles
- Setting Up Your Call Flows 7 Articles
- Key Routing Properties & Features 4 Articles
- How to Manage Your Call Queues 4 Articles
-
Data Integrationsexpand_more16 Articles
- Using RoundTrip® Integrations 2 Articles
- Integrating Your Data with Real-Time Events 4 Articles
- Setting Up Your Google Integrations 3 Articles
- Setting Up Your HubSpot Integrations 2 Articles
- Setting Up Your Salesforce Integrations 2 Articles
-
RapidRecall® Toll Free Phone Numbersexpand_more5 Articles