Testing new web-to-case ticket form: Contact Name Email Phone Subject Description Case Record Type–None–Account ChangeAccountingBillingBusiness DevelopmentCSR RequestsDispatchE911FraudInternal EscalationMaintenanceOrder ProcessingOrder RequestPort Out RequestPricing RequestProvisioningRingsquared Support ProjectsSupport Reason:–None–Account CodesAuto attendant (IVR)Bouncing connectionCall Completion Issues – InboundCall Completion Issues – OutboundCaller ID / CNAMCall forwardingCall Quality IssuesCall recordingCircuit downCircuit Down / No Dial ToneCloud Contact Center (CCaaS)CommPortale911Errors / FlappingFax issuesHunt groupLatencyLong distanceLong Distance PICMeta MaxUCPacket LossPassword changePhone programmingSlow connectionVoicemailOther – See DescriptionInternational fraudDomestic fraudSpoofingHarassing calls / Scams / Invalid NumberTraceback RequestsFalse Answer Supervision (FAS)Domestic – High cost ruralContract InquirySales InquiryService InquiryRate InquiryNo internet connectionDispatch – OrderDispatch – RepairDispatch – Site SurveyDispatch – Wiring Priority–None–HighMediumLowCritical
