Call routing and call flows with AccuRoute®


Use customizable call routing software and deliver the best experience for your customers

Remote Dial and Decision Routing

Standard call routing uses the rules and profiles you create inside AccuRoute®, but if you use the remote dial or decision features, AccuRoute® can access matching data from your external programs to determine the best routing for the caller or follow existing routing rules you already have in place!

Remote Dial And Decision Routing