Remote Dial and Decision Routing
Standard call routing uses the rules and profiles you create inside AccuRoute®, but if you use the remote dial or decision features, AccuRoute® can access matching data from your external programs to determine the best routing for the caller or follow existing routing rules you already have in place!
What is Remote Dial or Remote Decision?expand_more
The remote dial option has AccuRoute check for specific routing numbers for inbound calls, while remote decision looks for routing rules or matching data points to determine what the next action should be.
Integrate Routing with External Dataexpand_more
Our open API software is easily integrated with programs and software your business is already using. This makes it easy to connect to your sales software, CRM programs or marketing tools, check for matching data points. For example: Is the VIP client box checked, do they have a promo code added to their lead record? Any matching data point can be queried, and then the call routed (instantly) based on those data points that are found in your other system.
Utilize Routing Rules You Already Haveexpand_more
If you’ve already set up a system with your routing rules and target numbers, there’s no reason to recreate that work!
Call Tracking & Analyticsexpand_more
When you are using remote dial and remote decision call routing, AccuRoute will tag each remote dial or decision to give you important insights into your call traffic. Remote Dial and Decision routing gives you access to additional data points for every single call, helping you better understand and respond to customer needs.