Real-Time Insights
Taking an agile approach to your communication channel can have instant and long-term positive impacts to your bottom line.
When you can see your data in real time, you can also react in real time to issues as they arise whether they are customers demanding managers, bust phone lines so callers can’t get through, or extra long hold times causing low customer satisfaction.
Track, Manage & Optimize Talk and Text Channels with Real-Time Insights
From watching which marketing campaigns are performing the best through KPI dashboards, monitoring customer experience through call quality tracking, and assessing team performance through analytics, our instant feedback helps you stay on top of customer communications.
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KPI Dashboards
expand_moreHave your most important results all within one focused dashboard that allows you to quickly assess and make adjustments to your campaigns, call flows, and handling.
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Call Detail
expand_moreWatch the calls flow into the call detail screen, giving you a live data stream of every call going in and out of your system.
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Call Quality Tracking
expand_moreWatch you call and text sentiment ratings, keywords during conversations, call scores, and more – all giving you clear performance indicators in real time.
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On-Screen Analytics
expand_moreCheck instant analytics reports that give live insights into your campaign’s lead generation, call volume, talk time, call scores, and more customized to your most important data points.
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Event & Alert Notifications
expand_moreDetect and send notifications instantly, including any call handling issues through overflow monitoring, automated threshold notifications, and more.
