Making the Switch to a Cloud Contact Center

Improve customer satisfaction with a cloud contact center solution

Managing Increased Call Volume During Holiday Rush and Busy Season

Does your business need a solution that will boost your customer satisfaction and customer experience to the next level? CCaaS from RingSquared can help!

Why Do I Need a Contact Center?

Most businesses, regardless of size, need contact center functionality, including:

  • Call routing and queueing, with skills-based routing
  • IVRs and auto attendants with music-on-hold and call recording capabilities
  • Supervisory functionality and reporting

Customers want to get in touch with companies by the easiest means for them. This is increasing the demand for intelligent and advanced functionality, such as multichannel routing and queuing for email, chat, and voice. They also don’t want to waste time by waiting in a queue, increasing the need to request callbacks that allow customers to disconnect and receive a callback as soon as an agent is available.

However, if your organization is still stuck in the old on-premise phone system days, these capabilities may be too complex, too extensive, and too IT-resource intensive.

The Cloud is Revolutionizing Contact Centers

Until the prevalence of the cloud, advanced contact center solutions have been out of reach for many organizations. Businesses that wanted these functions needed to purchase, deploy, and maintain hardware and software for each location, putting this solution only in the hands of those with extensive financial and contact center expert resources.

All this is changing due to one simple factor: the cloud. A Cloud Contact Center is easy to deploy and maintain for organizations of all sizes. We eliminate capital expenditures like hardware and software, and transition organizations to a hassle-free operating expense model. Get more functionality, scalability, and business continuity with a cloud-based contact center – all while saving your bottom line.

How Does RingSquared CCaaS Get Implemented?

Making the transition from an on-premises contact center to a hosted solution seems like a large task to tackle.

RingSquared has a team of 24/7/365 engineers to make the process a breeze and completely seamless. Your assigned team will work with you to figure out what set of features you need in your new contact center, then engineers will design, deploy, and test your system to make sure it works properly prior to the go-live date. When the decision is made to make your cloud contact center live, your phone lines are switched over from the old one to the new system. Because it is hosted in the cloud, ongoing maintenance and management is simple, creating peace of mind that you are never bogged down to a legacy system again.

Businesses are looking to replace their aging hardware-based platforms due to the inherent benefits of the cloud. Request a demo to see the difference for yourself:

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