How to Handle Higher Call Volumes During Your Busy Season
5 Tips for Managing Inbound Calls
Many industries experience busy seasons, from back-to-school retail season to tax season for accountants and open enrollment for health insurance. Is your business phone system set up to handle this . . . CONTINUE READING
Don’t Miss Out on Valuable Customer Data!
Valuable customer data is essential for your business growth. Many companies today, large and small, are using business intelligence tools and software to better understand their customer’s wants and needs, . . . CONTINUE READING
I got a business phone number, now what?
Getting a memorable toll free business phone number is an important step to driving phone calls to your business! So you got a business phone number, but do you know what to do next? . . . CONTINUE READING
Understanding Buyer Behavior – Insights & Data Tools to Learn About Your Customers
They say that knowing your audience is everything. Whether you’re trying to nail a pitch or sell your product, it’s important to understand who you’re reaching out to and what . . . CONTINUE READING
Customizable Reports
Help You Analyze Marketing & Understand Customers
You’ve got a memorable phone number, customers are calling, and you’re ready to grow your business – now what? If you aren’t tracking all your inbound and outbound calls to . . . CONTINUE READING
Recording your calls? Protect caller information with PII Redaction
As part of our Speech Analytics features, you can record inbound and outbound phone calls and create written transcripts of calls. But if your customers disclose sensitive information on those calls, how are . . . CONTINUE READING
Beyond words: How voice and body language can impact phone sales
Inbound call leads are second best only to in-person interactions. Since customers contacting you by phone have no visual, you may assume your inbound sales reps could be slouched in . . . CONTINUE READING
Do You Know Where Your Sales Come From? Why Tracking & Reporting Matter
With every website and business tool capable of creating reports, it’s easy to get a lot of data – but how much of it is actually useful? What businesses really . . . CONTINUE READING
Integrate Call Data to See If Your Marketing Works
If you’ve spent a lot of time and money on a new ad campaign or product launch, you want to know the results. How are you tracking campaign ROI and . . . CONTINUE READING
Marketing in 2021: Setting Smarter Business Goals
For many businesses, the uncertainty of 2020 was a time of big tests and bigger decisions. With the new year just underway, some may be hoping for greater stability. However, . . . CONTINUE READING
