How to Handle Higher Call Volumes During Your Busy Season
5 Tips for Managing Inbound Calls
Many industries experience busy seasons, from back-to-school retail season to tax season for accountants and open enrollment for health insurance. Is your business phone system set up to handle this . . . CONTINUE READING
What is Toll-Free Least Cost Routing?
Toll-free least cost routing helps organizations find the best path between caller and destination at the lowest available cost
Toll-Free calling has had little change in the past few decades creating a strain on high-volume voice traffic businesses, like contact centers and telcos. Many share the same concerns: costs . . . CONTINUE READING
Call Queue Management
Are you taking advantage of all the options in AccuRoute?
Call routing and queue management are easier than ever with AccuRoute. Using a wide range of built-in rules and options, your business can create a customized system for handling inbound . . . CONTINUE READING
I got a business phone number, now what?
Getting a memorable toll free business phone number is an important step to driving phone calls to your business! So you got a business phone number, but do you know what to do next? . . . CONTINUE READING
Your Caller’s Experience Matters…
Managing today’s economic climate has business owners realizing the importance of how they interact with their market. As 2020 rolls into summer, brands will be revisiting their strategy for landing . . . CONTINUE READING
Virtual call centers vs. on-site: Which should you choose?
If you’re planning to launch a call marketing campaign, one of your first decisions will be whether to deploy a virtual call center or an on-premise call center to handle . . . CONTINUE READING
Live wires: How incoming calls can drive sales
Sure, your smartphone assistant Siri can come in handy with her real-time directions, immediate answers to questions and ability to remind us of important daily events. But it’s difficult to envision . . . CONTINUE READING
Best call-routing infrastructure allows multiple options
A couple of decades ago, the technology surrounding AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally powered . . . CONTINUE READING
Best call-routing infrastructure allows multiple options
A couple of decades ago, the technology surrounding AccuRoute® call-routing system might have been hard to fathom for those outside the IT industry. The call-routing engines of old were originally powered . . . CONTINUE READING
About routing: How to direct calls strategically
Back in the day, being able to forward an incoming call to anyone in your office was considered cutting-edge technology. Now technology has advanced to where call-routing software like AccuRoute® . . . CONTINUE READING
