Automated Call Back
Callback options are quickly growing in popular with both businesses and consumers, and it’s clear why so many consumers are choosing this option.
This system holds their place in line, without requiring them to actually wait in queue. When it’s their turn, the system sends a message to the agent with the caller’s information and places the call to the customer at their designated callback phone number.
Within your RingSquared CCaaS routing and menu options, you have the ability to allow callers to select an automated callback instead of continuing to wait in queue.
Reducing Caller Wait Times
On the consumer side, they eliminate long waits in queues. This gives callers more flexibility and freedom to go about their day while waiting for your company to reach out.
And on the business side, callbacks can play a large role in reducing queue numbers and wait times. This improves call numbers, customer service, and streamlines agent workflows.