Faster Call Response
Streamlined, clear menus are the best way to take inbound calls and route them to the departments and agents best situated to help them.
With RingSquared CCaaS, you can set up custom and flexible ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) menus to lay out caller options.
Skill-Based Routing
Another way to quickly route callers to the agents who can best help them is with skill-based routing.
Within your agent profiles, you can add skills – often these are used for languages spoken, or specialized training and certifications. Then when callers select an option in the menu (such as “Press 2 for Spanish”), the call is automatically routed to only the agents with that skill.
