Built-in Reporting Features
With multiple built-in reports, you can easily track and analyze operations at your contact center. This gives you the necessary data to review business performance, assess agents, measure conversion rates, and more.
For streamlined access, the customizable Foundation tab has quick links to the most used reports. Your reports can be downloaded as PDF, Excel, plain data files, emailed to users, or uploaded to another site via FTP.
Custom reports are also available upon request.
Choose Your Reporting Options
CCaaS reporting options include:
- Individual agent reports
- Queue reports
- Call tracking
- Workforce management
- Custom-built reports created by the RingSquared team
- And more
You can schedule reports to run automatically on a set schedule or create and run reports ad hoc to get the contact center data you need, when you need it.
