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Contact Center as a Service

RingSquared’s flexible, cloud-based CCaaS solutions for high-volume contact centers.

Monitoring Dashboards

Easily monitor contact center activity with at-a-glance overviews for daily global stats, current queue stats, a metrics dashboard, and daily IVR stats (if you use IVR menus).

Queue monitoring includes how many calls are currently waiting, the average wait time, longest and shortest hold times, agents currently in those queues, callback requests in the queue, and more.

Within your monitoring settings, you can select how often data in your dashboards update – the fastest option refreshes every 10 seconds.

Real-Time Agent Monitoring

Agent monitoring allows you to see the activities of all your agents logged into the system:

  • Current agent status
  • All calls agents are currently handling
  • Details about the calls agents are on
  • Agent stats for answered, transferred & missed calls
  • How long each agent has been logged in
  • How long agents have been in each status that day
  • And more

By providing clear at-a-glance monitoring, your contact center management can more easily track performance and react to agent needs or problems as they arise.