Omni-Channel Experience
Your RingSquared CCaaS solutions doesn’t just handle inbound calls – this flexible system offers you multiple communication options and outbound calls and messaging too.
Multiple options for inbound and outbound communication with customers allows agents to choose the best methods to handle each individual customer’s requests in the ways best suited to their needs and the situation.
This allows them to easily follow up with customers, schedule meetings, send reminders, and more.
Customer Outreach Options
With CCaaS, your agents can make outbound:
- Calls
- SMS texts
- Emails
