
Don’t Miss Out on Valuable Customer Data!
Valuable customer data is essential for your business growth. Many companies today, large and small, are using business intelligence tools and software to better understand their customer’s wants and needs, . . . CONTINUE READING

I got a business phone number, now what?
Getting a memorable toll free business phone number is an important step to driving phone calls to your business! So you got a business phone number, but do you know what to do next? . . . CONTINUE READING

Understanding Buyer Behavior – Insights & Data Tools to Learn About Your Customers
They say that knowing your audience is everything. Whether you’re trying to nail a pitch or sell your product, it’s important to understand who you’re reaching out to and what . . . CONTINUE READING

Customizable Reports
Help You Analyze Marketing & Understand Customers
You’ve got a memorable phone number, customers are calling, and you’re ready to grow your business – now what? If you aren’t tracking all your inbound and outbound calls to . . . CONTINUE READING

Recording your calls? Protect caller information with PII Redaction
As part of our Speech Analytics features, you can record inbound and outbound phone calls and create written transcripts of calls. But if your customers disclose sensitive information on those calls, how are . . . CONTINUE READING

Beyond words: How voice and body language can impact phone sales
Inbound call leads are second best only to in-person interactions. Since customers contacting you by phone have no visual, you may assume your inbound sales reps could be slouched in . . . CONTINUE READING

Do You Know Where Your Sales Come From? Why Tracking & Reporting Matter
With every website and business tool capable of creating reports, it’s easy to get a lot of data – but how much of it is actually useful? What businesses really . . . CONTINUE READING

Integrate Call Data to See If Your Marketing Works
If you’ve spent a lot of time and money on a new ad campaign or product launch, you want to know the results. How are you tracking campaign ROI and . . . CONTINUE READING

How to Maximize your Marketing: The Proof is in the Data
In part three of our video series ‘Why you need to be using call tracking for your business’, our Director of Business Development, Chaz Garrity discusses the importance of looking at . . . CONTINUE READING

Top 5 Reasons to use Call Recording for your Business
In part two of our video series with The DSM Group, our Director of Business Development, Chaz Garrity, talks about the importance of call recording and the ways your . . . CONTINUE READING